Account Deletion Request

Company Information

Company Name: MasTrader Ltd.

Application Name: MasTrader

Email: info@mastrader.com

Phone: +44 20 3318 8029

Address: Spyrou Kyprianou 50, Chrysopolitissa area, 1th Floor, Larnaca 6057, Cyprus

Important Notice

MasTrader Ltd. does not directly perform account deletion. We are a software platform provider. Account deletion requests made through the mobile application are forwarded to your registered broker/server. Only your registered broker can delete your account. The deletion process is permanent and cannot be undone. Accounts with open positions or pending transactions cannot be deleted until all positions are closed.

Account Deletion Steps

1
Open MasTrader Mobile Application

Launch the MasTrader app on your mobile device and log in to your account.

2
Navigate to Settings

Go to the Settings section in the application menu.

3
Select Account Deletion

Find and tap on "Account Deletion" option in the settings menu.

4
Submit Deletion Request

Fill out the deletion form with your reason (optional) and submit your request. Your request will be forwarded to your registered broker/server who will process the account deletion.

Data Types and Deletion Policy

Data That Will Be Deleted

  • Personal information (name, email, phone)
  • Trading history and positions
  • Account preferences and settings
  • User preferences and favorites
  • Message history and communications
  • Financial account data

Data That May Be Retained

  • Legal records (regulatory compliance)
  • Transaction logs (audit purposes)
  • Regulatory required data

Data Retention Periods

Data Type Retention Period Reason
Personal Data Immediate Deletion User Request
Financial Records 7 Years Regulatory Compliance
Transaction Logs 5 Years Audit Purposes
Security Logs 2 Years Security Monitoring

Partial Data Deletion Options

Partial Data Deletion Available

You can request deletion of specific data types without deleting your entire account:

  • Trading history and transaction records
  • Personal preferences and settings
  • Message and communication history
  • Uploaded documents and files

Contact Information

Customer Support

info@mastrader.com
+44 20 3318 8029

Company Address

Spyrou Kyprianou 50, Chrysopolitissa area,
1th Floor, Larnaca 6057, Cyprus

Last Updated: January 2025